COVID-19: Transportation & Parking FAQ's

Campus leaders are taking all appropriate measures to protect our community and closely following the guidance of our state and nation’s top health leaders to ensure we continue to support the safety and well-being of our students, faculty, and staff. As it relates to transportation and parking, the following are FAQs in response to the current COVID-19 (coronavirus) situation. For additional campus-specific information, please click here.


Transit

What steps are being taken to prevent the spread of COVID-19? (Transit, Vanpool, events/ops?)

In addition to increasing our standard cleaning efforts of vehicles, we are wiping down passenger and driver “high touch” areas with a sanitizing solution. Zipcar has also upgraded their car-cleaning with antiviral and antimicrobial solutions and have deployed incremental sanitizing procedures.

Will Campus Transit operations be affected?

Campus Transit continues to operate as scheduled, including bike shuttles. This situation is fluid and dynamic, however, and may necessitate adjustments to routes and service. If and when this should occur, the campus community will be notified as soon as possible.

During Santa Cruz County’s shelter in place order, please keep the following in mind:

  • Avoid using Campus Transit if you are sick
  • Consider reducing your use of campus transit to essential trips only (doctor’s appointments, etc.)
  • While onboard a bus, to the greatest extent possible, please observe social spacing (at least 6’ between people)
  • Do not stand near the bus operator
  • Be courteous to other riders and the bus operator by following the CDC COVID-19 Prevention tips posted on the buses

Are bike shuttles running and on what schedule? 

Bike shuttles are currently operating on a rainy day schedule through March 20th with departures every half hour between 7:00 and 11:30 a.m. and in the afternoon at 12:30, 1:00, 2:00 and 2:30 p.m. Changes will be posted to the TAPS Twitter account in real time: https://www.twitter.com/ucsc_taps

Will Santa Cruz METRO operations be affected?

METRO released the following statement on Friday, March 20th:

Mass transit continues to be identified as an essential service or critical infrastructure in the State of California. Therefore, METRO will endeavor to provide fixed-route and paratransit service for as long as possible during this health pandemic.

However, in an effort to further protect METRO employees and the public during this health pandemic, the following changes will take place effective Monday, March 23, 2020:

  • In an effort to respond to the severe decrease in ridership, and in an attempt to reduce METRO bus operators’ exposure, all service provided by METRO Monday – Sunday (seven days/week) will run daily on the Saturday - Sunday schedule until further notice.

    This change will result in fewer buses running; less frequency of service; later start times and earlier end times.

    For further schedule/timetable information, customers should consult the METRO Headways Bus Riders Guide or the METRO website: www.scmtd.com

  • All School Term Service (routes with "ST" on the schedule) was suspended on March 18th until further notice.

  • In an effort to provide METRO bus operators with social distancing, METRO will reduce/eliminate the interface with customers at the farebox by suspending the collection of fares on buses and ParaCruz paratransit services until further notice.

  • In an effort to provide bus operators with social distancing, all customers, with the exception of riders who need ADA accomodations, will enter and exit through the rear door of the bus when available until further notice.

    For additional service and operational changes related to METRO, please read the statement from the CEO here.

    Please monitor email and text alerts and the METRO website daily for updates. www.scmtd.com

How do I stop payroll deductions or get a refund for my staff METRO bus pass?

Per our existing policy, you may return a valid staff bus pass to cease payroll deductions. 

During Santa Cruz County's "shelter in place" ordinance, please mail your bus pass to the TAPS Sales Office. When you have mailed your pass, send an email to the TAPS Sales Office that includes your name and staff ID number. Your payroll deduction end date will be based on the timestamp when the email is received. If you would like delivery confirmation, you may utilize certified mail, otherwise you can send via standard US mail.

Only if you are unable to mail your pass: you may drop the bus pass in the drop box at the TAPS Sales Office. When using the drop box, place your bus pass in one of the envelopes provided and write "Bus Pass Return" with your name and staff ID number on it before dropping it in the box. Once this is completed, send a follow-up email to the TAPS Sales office that includes your name and staff ID number. Your payroll deduction end date will be based on the timestamp when the email is received.

You may apply for a new bus pass once you return to working on campus or when METRO reinstates regular fares.

For more information on our refund policy, visit the TAPS website.

Mail returned passes to:
TAPS Sales Office
UC Santa Cruz
1156 High Street
Santa Cruz, CA 95064

Please be advised that both the TAPS Sales Office and Kiosk will be closed to the public until further notice.

 


Parking

If I need to come to campus during this time for labs/in-person meetings and I don’t have a permit, will I be able to park?

Effective Wednesday, March 18, 2020 through Tuesday, April 7, 2020, permit requirements for regular, non-reserved parking spaces on the residential campus, Coastal Science Campus and Westside Research Park will be temporarily suspended.

PLEASE NOTE: this does not apply to ADA Spaces, reserved spaces of any kind, ParkMobile or pay station spaces, fire lanes, or vehicles parked out of marked spaces. Noncompliance may result in citation.

Will refunds be issued if permits are not in use?

Per our existing policy, you may return a valid long-term parking permit to receive a prorated refund. Refunds are issued after the permit is received in the TAPS Sales Office. 

During Santa Cruz County's "shelter in place" ordinance, please mail your permit to the TAPS Sales Office. When you have mailed your permit, send an email to the TAPS Sales Office that includes your name and staff/student ID number. Your refund calculation amount will be based on the timestamp when the email is received. If you would like delivery confirmation, you may utilize certified mail, otherwise you can send via standard US mail.

Only if you are unable to mail your permit: you may drop the permit in the drop box at the TAPS Sales Office. When using the drop box, place your permit in one of the envelopes provided and write "Permit Return" with your name and student/staff ID on it before dropping it in the box. Once this is completed, send a follow-up email to the TAPS Sales office that includes your name and staff/student ID number. Your refund calculation amount will be based on the timestamp when the email is received.

If your permit is used to park on campus after your notification email has been received, your vehicle may be subject to citation.

For more information on our permit refund policy, visit the TAPS website.

Mail returned permits to:
TAPS Sales Office
UC Santa Cruz
1156 High Street
Santa Cruz, CA 95064

Please be advised that both the TAPS Sales Office and Kiosk will be closed to the public until further notice.

Why do I need to return my permit to receive a refund or cease my payroll deductions?

Because of the high number of unknown factors related to this pandemic, it is prudent to formally return a permit as a part of the refund process. If you are seeking a short-term refund for the period when the suspension of permit requirements is in place, we will endeavor to process all requests as expediently as possible, however due to the high volume of refund requests, delays may occur. During these trying times, TAPS will strive to serve the campus community as efficiently as possible.

If I am vacating my housing for spring quarter, how will move-out parking be handled?

Please reach out to your housing office for additional move-out parking information for those students choosing to do so for the spring quarter.

 


Biking

Will JUMP Bikes be available?

JUMP will be temporarily suspending JUMP service in Santa Cruz until further notice. All bikes will be removed from the streets. Uber rides and Uber eats remain available. 

Can I ride my bike and walk on campus?

People are encouraged to ride their bikes and walk instead of using campus transit or public transportation. When biking or walking, make sure to maintain a social distance of at least 6 feet from others. 

Will there be any bike safety programming?

While all in-person bike safety programs have been suspended, we are working on being able to bring you online bike safety presentations in the coming weeks. Stay tuned to slugbikelife.org for more information. 

 


Other Transportation

If I am in the Vanpool program, but do not need to come to campus during this time or if my Vanpool does not have a driver, what are my options?

Vanpool program participants may contact the TDM coordinator to discuss their options related to Vanpooling during this time.

If I made a Zipcar reservation, but no longer need it due to social distancing, will I be charged a cancellation fee?

If you have an upcoming reservation you can no longer keep, Zipcar is temporarily waiving our cancellation fees until April 30, 2020. More information is available on Zipcar's website.

See Also