COVID-19: Transportation & Parking FAQ's

Campus leaders are taking all appropriate measures to protect our community and closely following the guidance of our state and nation’s top health leaders to ensure we continue to support the safety and well-being of our students, faculty, and staff. As it relates to transportation and parking, the following are FAQs in response to the current COVID-19 (coronavirus) situation. For additional campus-specific information, please click here.

Last update: 06/16/2020 12:17:36 PM


Transit

What steps are being taken to prevent the spread of COVID-19?

In addition to increasing our standard cleaning efforts of vehicles, we are wiping down passenger and driver “high touch” areas with a sanitizing solution. Zipcar has also upgraded their car-cleaning with antiviral and antimicrobial solutions and have deployed incremental sanitizing procedures.

Will Campus Transit operations be affected?

Due to low ridership and other COVID-19 related issues, Campus Transit service levels will be affected and may change without notice.

During Santa Cruz County’s shelter in place order, please keep the following in mind:

  • Avoid using Campus Transit if you are sick
  • Consider reducing your use of campus transit to essential trips only (doctor’s appointments, etc.)
  • While onboard a bus, to the greatest extent possible, please observe social spacing (at least 6’ between people)
  • Do not stand near the bus operator
  • Be courteous to other riders and the bus operator by following the CDC COVID-19 Prevention tips posted on the buses
  • Masks are required when waiting for or riding Campus and METRO transit

Will Santa Cruz METRO operations be affected?

Beginning June 15th, Santa Cruz METRO will begin collecting fares again for county transit. For UCSC affiliates, existing, non-expired bus passes will continue to be valid through the month of June. TAPS is currently in the process of solidifying a contract with METRO for the upcoming fiscal year, so new bus passes are not available just yet. However, all current bus pass holders and the campus community will be notified for renewal as soon as the contract is in place and 2020-2021 bus passes can be issued. Students will be able to continue using their student ID with a valid quarter sticker to ride METRO fare free.

Santa Cruz METRO is also conducting a survey to assess their service post-COVID-19. Please read the message from METRO below to take this brief 5-minute survey.

Message from METRO:

Throughout the COVID-19 pandemic, Santa Cruz METRO has been committed to serving riders who rely on public transit to conduct essential business and access vital resources such as healthcare.

As conditions improve and our region begins to reopen,  we are working hard to re-imagine METRO service post-COVID-19 and to ensure that METRO continues to be a safe, reliable, and sustainable transportation option.

We want to hear from you! Please take 5 minutes to answer the following questions to let us know what kinds of future improvements we can make to best serve you.

https://s.surveyplanet.com/TlbmfUL3z

We look forward to welcoming you back on METRO!

Can I use my current bus pass or student ID to ride METRO buses?

METRO continues to operate reduced service levels due to the  COVID pandemic. Spring quarter stickers on your student ID or 2019-2020 Faculty/Staff Bus Passes are valid for fare-free boarding countywide through the end of June. TAPS is currently in discussions with METRO regarding a service agreement extension beyond the end of June, and will provide an update to the campus community as more information is available.


Parking

If I need to come to campus during this time for labs/in-person meetings and I don’t have a permit, will I be able to park?

Effective June 1, 2020 through June 30, 2020, permit requirements for regular, non-reserved parking spaces on campus, including the Coastal Sciences Campus and the Westside Research Park facility (2300 Delaware), will continue to be temporarily suspended.

*** This suspension only applies to regularly marked, non-reserved parking spaces in public parking lots.  All other campus parking regulations will be enforced.***   

Enforceable violations continue to include, but are not limited to, the following during this time:

  • Violations related to Loading and Time Zones.
  • Violations related to unauthorized vehicles parked in areas not designated for parking.
  • Violations related to vehicles parked in individually marked, posted or reserved parking spaces.
    • Examples:  roadways posted as restricted, campus medical spaces, posted carpool spaces, posted university vehicle areas or spaces, individually posted spaces reserved for specific permits or permit types, etc.
  • Violations related to unauthorized vehicles parked in reserved/restricted areas, or areas that require special access privileges.
  • Violations related to ADA/Disability parking spaces.
  • Violations related to vehicles parked outside of, or over marked parking space lines.
  • Violations related to vehicles obstructing any roadway, pathway, sidewalk, stairwell, etc.
  • Violations related to marked curbs (e.g. red, green, yellow, etc.), no parking zones and Fire Lanes.
  • Violations related to individually marked/posted ParkMobile spaces, pay stall (pay per space) or individual spaces where meters are posted (only during posted enforcement times).
  • Violations related to the display of an altered or counterfeit permit.

Complaints regarding illegally parked vehicles should continue to be reported directly to the Campus Police Department, Parking Enforcement at (831) 459-2231 x1.

Will refunds be issued if permits are not in use?

Due to the County Health Department’s Shelter in Place Order extension and the subsequent temporary suspension of the parking permit requirement, Transportation and Parking Services (TAPS) and campus leadership have made the decision to temporarily revise the current permit refund policy. 

Per the campus communication sent April 7, 2020, TAPS is implementing automatic refunds for individuals who are paying for, or who have paid for, long-term parking permits. Refunds will cover the period of time for which the parking permit suspension has been (and will be) in effect (currently March 18th - June 30).

Also effective immediately, returning your permit will no longer be required to obtain a refund. If you have already returned your permit, you will still be included in the retroactive refunds that date back to March 18th when permit requirements were originally suspended. Please note - Additional information regarding renewals and the eventual re-introduction of permit requirements on campus, is forthcoming. We will be in communication with you as soon as it’s determined how best to proceed. 

Your refund distribution will depend on how you paid for your permit. Please see below for your specific situation:


[Staff/Faculty]

Payroll Deductions:

Because parking is paid in arrears (debits on your payroll check are for the previous pay period’s parking), and due to system restrictions related to UCPath payroll, your refund will occur as a series of credits and debits reflected on your paycheck. 

Biweekly employees will see this beginning on their pay stub dated April 15th and monthly employees will see this beginning on their pay stub dated May 1st.

Examples*: 

Commuter Smith is an employee who has an Annual A permit that costs $75 per month, and they are paid biweekly. On April 15th, their paycheck will reflect the following:
Credit: Prorated amount reflecting the number of days parking permits were unnecessary during the penultimate pay period (parking for March 8-21)
Debit: Regular bi-weekly debit (parking for March 22-April 4) 
The net difference will show on Commuter Smith’s paystub, reflecting a smaller amount than their regular debit. The following pay period will fall fully within the timeline of the permit requirement suspension, so their debit and credit will cancel each other out and no debit will show on their next pay stub. 

Traveler Jones is an employee who has the same type of A permit and they are paid monthly.
On May 1st, their paycheck will reflect the following:
Credit: Prorated amount reflecting the number of days parking was unnecessary during the penultimate pay period (parking for March 1-31)
Debit: $75 (Parking for April 1-30)
Traveler’s total will reflect the net difference between both the prorated credit and debit on their pay stub. Should the permit requirement suspension continue into the entirety of May, on June 1st Traveler’s credit will be for a full month, so the credit and debit will cancel each other out. 

These credits and debits will continue until normal parking permit requirements are reinstated. 

*Please note that credit and debit amounts will vary on an individual basis dependent upon the type of permit you have. The amounts given in the examples are for clarification purposes only.

Prepaid:

If you prepaid for your annual permit in full via cash or credit card, you will be issued a check representing credits retroactive to March 18th through the permit’s expiration. Please email tapssales@ucsc.edu to confirm the address where your check(s) should be mailed. 


[Graduate / Undergraduate Student]

Student Accounts:

If you paid for your permit via your student account, the prorated refund amount will be credited back to your student account. If a partial refund has already been issued, you will receive an additional credit that will cover the time retroactive to March 18th. 

Prepaid:

If you paid for your permit via cash or credit card, you will be refunded for the balance of your permit retroactive to March 18th. Please email tapssales@ucsc.edu to verify the address where your check should be sent.

What if I have already mailed or dropped off my permit?

If you have already returned your permit, you will still be included in the retroactive refunds that date back to March 18th when permit requirements were originally suspended. Please note - Additional information regarding renewals and the eventual re-introduction of permit requirements on campus, is forthcoming. We will be in communication with you as soon as it’s determined how best to proceed.  

If I am vacating my housing for spring quarter, how will move-out parking be handled?

Please reach out to your housing office for additional move-out parking information for those students choosing to do so for the spring quarter.

 


Biking

Will JUMP Bikes be available?

JUMP will be temporarily suspending JUMP service in Santa Cruz until further notice. All bikes will be removed from the streets. Uber rides and Uber eats remain available. 

Can I ride my bike and walk on campus?

People are encouraged to ride their bikes and walk instead of using campus transit or public transportation. When biking or walking, make sure to maintain a social distance of at least 6 feet from others. 

Will there be any bike safety programming?

While all in-person bike safety programs have been suspended, we are working on being able to bring you online bike safety presentations in the coming weeks. Stay tuned for more information. 

 


Other Transportation

If I am in the Vanpool program, but do not need to come to campus during this time or if my Vanpool does not have a driver, what are my options?

Vanpool program participants may contact the TDM coordinator to discuss their options related to Vanpooling during this time.

Are ZipCars still available?

The campus currently has six Zipcars available for UCSC affiliates. Zipcar has increased cleaning and sanitization to ensure the safety of users during the COVID-19 pandemic. More information is available on Zipcar's website.

See Also